Troubleshooting with AIDE

When in-app logs cannot explain what the SDK is doing, the AIDE Developer Portal shows what the backend actually received and how it answered.

Playbook

1. Reproduce the issue with SDK logging on (enableLogging(true) and logLevel(AFLogLevel.DEBUG)).
2. Note the time, the member and the environment (QA or Production).
3. Find the member's delivery log entries in AIDE around that time.
4. Compare what the app sent with what AIDE received. A submission the app reported as queued is delivered once the device is back online.

Getting help

• Anything that reaches the backend: open a ticket from AIDE -- it attaches the environment, member and recent events.
• SDK-only questions (build setup, sample apps, in-app logic): see Common Issues and the FAQ, or email support@advantahealth.com.

Learn more

Delivery logs and the ticket flow are documented in AIDE Docs.